This Privacy Policy outlines our commitment to protecting the privacy of users ("you" or "users") of the Bamboo Ball Num mobile application (hereinafter referred to as the "App" or "Service"). By downloading, installing, or using the App, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information in accordance with the terms set forth herein. We reserve the right to update this Policy periodically, and we encourage you to review it regularly for any changes.
1. Information We Collect
The information we gather is based on your interactions with the App, your privacy settings, and the features you actively use. We only collect data necessary to deliver, secure, and improve the core gameplay and related functions of the Service.
Technical and Device Data: SDK/API/JS version, browser type (if web access is used), internet service provider (ISP), IP address, operating system (iOS/Android), usage timestamp, App identifier, App version, distribution channel (App Store, Google Play), unique device identifiers (IDFA for iOS, GAID for Android, MAC address, IMEI), device model, manufacturer, OS version, session start/end times, language, time zone, network status (WiFi/cellular), storage status, memory usage, and battery level.
Gameplay and Usage Data: Records related to game progress, level completion, in-game actions, feature usage frequency, crash logs, and error reports. This data helps stabilize performance and improve game experience.
Voluntary User-Provided Information: If you register or log in via Google, Apple ID, or email, we may collect your email address, display name, and profile picture. This information is used only for account authentication, cloud save of game progress (if enabled), and support communication.
2. How We Use Your Information
We use collected information only to operate and improve the Bamboo Ball Num service. We never use your data for unrelated purposes without your explicit consent.
Core Service Delivery: Process gameplay actions, save game preferences, maintain game stability, and support cloud save synchronization (if you enable it).
Performance and Stability: Diagnose crashes, fix bugs, optimize game performance, and enhance compatibility across devices.
Personalized Advertising (if applicable): Show relevant ads through trusted partners (AdMob, Unity Ads, IronSource) based on device and usage data. You may withdraw consent at any time.
Communication: Send important updates about features, security fixes, or policy changes, and respond to your customer support inquiries.
3. Sharing of Your Information
We do not sell, rent, or lease your personal information to third parties for commercial or marketing purposes without your consent.
Trusted Service Providers: Share limited data with partners who assist in operations (cloud storage, analytics, crash reporting, ad serving). These parties are bound by strict data protection contracts.
Legal Compliance: Disclose information if required by law, regulation, court order, or government request. We share only the minimum necessary data.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. The new entity will be bound by this Privacy Policy.
4. Legal Basis for Data Processing
We process your personal information on the following lawful bases:
Performance of a Contract: To provide the gameplay and related services you request.
Legitimate Interests: To maintain service security, troubleshoot errors, prevent fraud, and improve functionality – without overriding your privacy rights.
Consent: For personalized advertising, optional cloud save, or other optional features you explicitly approve.
Legal Compliance: To meet tax, accounting, or regulatory obligations.
Some features (such as cloud save) may require you to provide personal information; you may still use basic local gameplay if you decline.
5. International Data Transfers
Your information may be transferred to our affiliated teams or third-party service providers in other countries. These countries may have different data protection laws. We implement appropriate safeguards, including encrypted transmission, signed data processing agreements, and GDPR Standard Contractual Clauses (where applicable) to protect your data during cross-border transfers.
6. Your Rights Regarding Your Information
Under applicable data protection laws, you have the right to:
Access and Correction: Request access to or correction of your personal data.
Deletion and Restriction: Request deletion of your account and data, or request restriction of processing.
Data Portability: Receive your personal data in a structured, machine-readable format (where technically possible).
Withdraw Consent: Withdraw any previously given consent (e.g., for ads or cloud save).
Lodge a Complaint: File a complaint with a data protection authority if you believe your rights have been violated.
We retain personal data only as long as needed to provide the Service or comply with legal requirements. Unneeded data is securely deleted or anonymized.
7. Specific Provisions for EU/EEA, UK, and Swiss Users
This section applies to users in the European Economic Area, United Kingdom, and Switzerland. If any term conflicts with other sections, this section takes priority.
Location: We may detect your region via IP or self-reported country. If you hide your location, these terms may not apply.
Access & Correction: Contact us to request access or correction of your data. We may verify your identity first.
Withdraw Consent: You may withdraw consent for ads or data processing via device settings or by contacting us.
Erasure: We may delay or deny deletion only if required for service provision, legal obligations, or security reasons.
Data Portability: We provide data in standard formats upon request where feasible.
Complaints: You may submit a complaint to your local data protection authority.
8. Data and Security
We use strong industry-standard measures to protect your information:
Transmission Encryption: TLS 1.3 for all data sent between your device and our servers.
Storage Encryption: AES-256 encryption for stored data.
Access Control: Strict limits on employee or third-party access to personal data.
Security Audits: Regular checks for vulnerabilities and prompt updates to address risks.
No electronic system is fully invulnerable, but we maintain high standards to prevent unauthorized access, loss, or misuse.
9. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will delete it immediately.
10. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy, please contact us at:
sjrumnvbey@outlook.com
We will respond to your inquiry within 7–10 business days.